Shipping Once you have placed an order and payment has been completed, your item(s) will be shipped within 5-10 business days (excluding weekends and public holidays). If your package does not arrive as expected, please check with your local post office, as it may be waiting for pickup. Sometimes, notifications are not delivered properly. ⚠️ Please ensure that the shipping address you provide matches the name on your mailbox. If a package is returned to us, we will contact you. Privacy Policy & Security We do not share or sell any customer information to third parties. Our entire website is encrypted with HTTPS security. Payments are processed through a secure SSL-encrypted checkout, ensuring your details remain confidential. Delivery Terms We ship all orders via DAO, GLS, or PostNord. If your package is delivered to a parcel shop, it is your responsibility to collect it. Unclaimed packages will be returned to us, and we will contact you regarding reshipment. We are responsible for the item until it has been delivered to you. Payment Terms We accept the following payment methods: Dankort, Visa, Visa Electron, Mastercard, Maestro, JCB, Apple Pay, and MobilePay. Refunds may take up to 10 business days to appear in your account. Payment is only withdrawn when the order is shipped, unless otherwise stated in your order details. Payment Authorization & Reservations When using a debit or credit card, the purchase amount will be reserved until we process and ship your order. The funds are deducted once the order is dispatched. Reservation times depend on your bank’s policies. Debit Cards: The reserved amount may temporarily reduce your available balance. If the order is canceled, we cannot withdraw the funds, but the reservation may still be active for a short period. Only your bank can release the reservation. Credit Cards: The amount is withdrawn only when we process and complete your order. Right of Withdrawal (Returns & Refunds) You have a 14-day return policy on items purchased through our website unless otherwise stated. Returns must include your name and order number. Items must be in original and undamaged packaging, with all seals and security stickers intact. The 14-day period begins on the day you receive your order. Return shipping costs are your responsibility. To exercise your right of withdrawal, you must notify us via email within 14 days of receiving your order. The returned package must reach us no later than 14 days after your withdrawal notice. Warranty & Complaints All products are covered by a 2-year warranty under Danish consumer law. This applies to manufacturing defects or faulty materials. If you receive a defective product, you must notify us within a reasonable time after discovering the issue (within 2 months is considered reasonable). We will cover reasonable return shipping costs for valid complaints. Warranty claims do not apply if the issue is caused by improper use. To file a complaint, please contact us before returning the item. We do not accept returns sent cash on delivery. Customer & Privacy Policy We do not sell or share your personal information. All customer data is stored securely and is only used for processing your order. You may request the deletion of your information at any time. To process your order, we need the following details: Name Address Phone number Email address Your information is stored for up to five years before being deleted. Only our management and employees have access to your registered information. As a registered customer, you have the right to review or correct your information at any time. Cookies Our website uses cookies to improve your shopping experience. You can delete cookies at any time by following your browser’s instructions. Log Statistics We collect anonymous visitor statistics to analyze and optimize our website. This includes tracking visitor numbers and website navigation patterns. Consumer Protection For more information about consumer rights when using a ShupPay payment solution via Pensopay, visit: https://pensopay.com/mere/forbrugerbeskyttelse/ Disclaimer We reserve the right to correct pricing errors, typos, and stock availability. Please note that product colors may appear slightly different on screens due to display settings. If you experience any issues, feel free to contact us – we strive for 100% customer satisfaction and will always find a solution. Complaints & Dispute Resolution If you wish to file a complaint, you can contact: Nævnenes Hus, Mæglingsteamet for Forbrugerklager Toldboden 2, 8800 Viborg Submit your complaint via the Complaint Portal: https://naevneneshus.dk For international customers within the EU, you can file a complaint via the EU Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr When filing a complaint, please include our email address.